FAQ - Shipping & Returns

Return Policy

No exchanges, returns, or refunds are permitted on items discounted 50% or more. This policy applies to all sale items, promotional offers or coupon codes.

Any apparel item that has not been worn or washed can be returned or exchanged within 14 days of receipt. Any cd, dvd, or other media must be sealed in original package to be eligible for a return. Send the item back to us at the following address:

Benchmark Merchandising
329 W 18th Street, Suite 900
Chicago, IL 60616

Include a note that says if you want to return the item or exchange the item. If you wish to exchange, make sure that the size you want to exchange for is in stock. Also make sure to include a money order or well-concealed cash to cover return shipping.

If you do not include return shipping your exchange will be delayed indefinitely.

You are responsible for all shipping costs involving an exchange or return, the only exception is if we made a mistake on your order. In the event we made an error we do apologize, contact us immediately and we will send you the correct item and prepaid mailer to rectify the situation.

If you are returning an item for a refund, you will be refunded the cost of the item purchased. You will not be refunded for the shipping.